If your doctor has put some of your medication on a repeat prescription this means you can reorder your medication each month without seeing the doctor. Your doctor will have specified how many times this can be done before they wish to see you again (usually three to six times).
Each time you collect a prescription there will be a white form attached to the right of your green prescription. This details the medicines that you can re-order and how many times you can re-order them.
How to Order
- Hand the white repeat script form into reception, tick the medications on your list that you wish to re-order and indicate whether you want to pick the script up from reception or the pharmacy.
- Allow two full working days for your script to be processed or three full working days if you wish to collect your medication directly from the chemist.
- If you wish your script to be mailed to you, please enclose a stamped addressed envelope. In this case please allow five working days to receive your prescription.
- Order online via the link at the top of this page - please contact the surgery who will be able to give you a username and password (please allow at least an hour for this facility to be enabled)
- Or use the NEW repeat prescription ordering service by telephone - see below
- Email to WCCG.email@example.com). If e-mailed scripts need to be collected at Tidworth then please highlight this on your email request.
You can now order repeats by telephone!
But only by using the special number below for Prescription Ordering Direct (POD)
This is a new and convenient way to order your repeat prescription. There is no need to register for this service. Simply call the number below when you have 7 days left of your medication. You cannot order using the normal practice telephone number - it must be this one:-
0300 123 6242 9 a.m. - 5 p.m. Monday - Friday
The POD team have summarised questions they are regularly asked, and you may wish to hear the answers too - POD - Your questions answered
Electronic Prescription Service
This could make collecting prescriptions easier and more convenient for you.
This service gives you the option to 'nominate' the place you choose to get your medication or appliance from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form - particularly if you have regular prescriptions.
Different GP practices, pharmacies and dispensing appliance contractors will start using the service at different times. Ask a member of staff for more information or visit the Electronic Prescription Service web site.
EPS Key messages for patients (PDF, 33KB)
The Prescription will take longer to process if:
- If you have altered your white form in any way or used an old form.
- If you have asked for medication that you have not had for some time.
- If you have asked for medicines that are not on your repeat list.
- If your medication has been altered recently by the hospital or your consultant.
- If you are due for a medication review by the doctor or nurse and have not yet booked an appointment.
- If you appear to be over or under using your tablets.
- If you have not ticked the items you want.
In these cases the prescription clerk will have sent your request to your doctor for permission to issue the script and your prescription may take up to five days to process.
If you think your request may fall into one of these categories please order your medication in good time and check with reception staff who may be able to tell you if there is likely to be a delay in processing your script.