Scam Text Messages / Phone Calls / Emails

Dear Patients,

It has come to our attention that patients have been receiving Text Messages / Emails / Phone Calls from NHS organisations especially NHS Test and Trace.  The NHS Test and Trace became unavailable from 24th March 2022. So please do not follow any links.

Please be aware no NHS organisation will ask for any of the following via text message / Email or via the Phone:

  • Ask you to make any form of payment or purchase a product
  • Ask any details about your bank account or social media
  • Ask you for any passwords or PINs to download software

What to do Next

If you are suspicious about an email you have received, forward it to report@phishing.gov.uk. Suspicious text messages should be forwarded to the number 7726, which is free of charge.

If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting www.actionfraud.police.uk. Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be reported to Police Scotland via 101.

We also have further information that could help. See our guides to dealing with nuisance calls and messages, and ‘missed call’ scams.